Frequently asked question

Where do you ship from? We ship all products from Hong Kong. How can I pay for my order? We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future. When will I receive my order? The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination. Do I have to pay taxes? You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you. Do you sell genuine products? Yes. We only source from trusted sources and if possible source directly from the manufacturer. Can I return my order? Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

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FACE FACTORY Rose Quartz Roller

FACE FACTORY

FACE FACTORY est une marque coréenne spécialisée dans la fourniture de produits et d'appareils de soins de la peau économiques conçus pour s'intégrer de manière transparente dans les routines quotidiennes des utilisateurs. Les produits les plus vendus de la marque comprennent le masque de yoga, la machine à éplucher l'eau et l'aspiration de beauté. Avec une gamme impressionnante d'outils de beauté tels que des recourbe-cils, des doublures cellulaires, des épurateurs de peau et des sourcils, FACE FACTORY s'efforce de recréer l'expérience du salon dans le confort de votre maison, offrant des résultats qui changent la donne. Découvrez le pouvoir transformateur des outils de beauté de FACE FACTORY chez Minou & Lily et élevez votre régime de beauté quotidien au statut de niveau professionnel.