Frequently asked question

Where do you ship from? We ship all products from Hong Kong. How can I pay for my order? We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future. When will I receive my order? The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination. Do I have to pay taxes? You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you. Do you sell genuine products? Yes. We only source from trusted sources and if possible source directly from the manufacturer. Can I return my order? Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

EltaMD

Elta MD is a skincare brand that specializes in developing and manufacturing skincare products for a variety of skin types and concerns. The brand was founded in 1988 and is headquartered in Texas, USA.

Elta MD offers a range of dermatologist-recommended products, including sunscreen, moisturizers, cleansers, and serums, among others. Their products are formulated with high-quality ingredients that are designed to nourish, protect, and improve the appearance of the skin.

Elta MD is particularly well-known for its sunscreens, which provide broad-spectrum UVA and UVB protection and are suitable for all skin types, including sensitive skin. Their sunscreens are formulated with zinc oxide, a physical sunscreen ingredient that is gentle on the skin and provides excellent protection against the harmful effects of the sun's rays.

Overall, Elta MD is a popular skincare brand among dermatologists and skincare enthusiasts alike, and its products are widely regarded as effective and gentle on the skin.