FACE FACTORY is a Korean brand that specializes in providing budget-friendly skin care products and devices designed to seamlessly integrate into users' everyday routines.
We ship all products from Hong Kong.
We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future.
The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination.
You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you.
Yes. We only source from trusted sources and if possible source directly from the manufacturer.
Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.
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