Frequently asked question

Q: Frequently asked question

Where do you ship from? We ship all products from Hong Kong. How can I pay for my order? We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future. When will I receive my order? The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination. Do I have to pay taxes? You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you. Do you sell genuine products? Yes. We only source from trusted sources and if possible source directly from the manufacturer. Can I return my order? Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

klairs

10 products

Sort

klairs All-day Airy Sunscreen SPF50+ PA++++ 50g

klairs

klairs Freshly Juiced Vitamin Drop 35ml

klairs

klairs Freshly Juiced Vitamin E Mask 90g

klairs

klairs Gentle Black Deep Cleansing Oil 150ml

klairs

klairs Midnight Blue Calming Cream 30ml

klairs

klairs Midnight Blue Youth Activating Drop 20ml

klairs

Sale

klairs Rich Moist Soothing Cream 80ml

klairs

Save 12%

klairs Rich Moist Soothing Serum 80ml

klairs

klairs Supple Preparation Facial Toner 180ml

klairs

klairs Supple Preparation Facial Unscented Toner 180ml

klairs

FAQs

Where do you ship from?

We ship all products from Hong Kong.

How can I pay for my order?

We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future.

When will I receive my order?

The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination.

Do I have to pay taxes?

You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you.

Do you sell genuine products?

Yes. We only source from trusted sources and if possible source directly from the manufacturer.

Can I return my order?

Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

Latest trends, sales and promotions. Are you on the list?